In 2019 almost 20,000 Australians shared their opinions with us about their health and health care, and we have analysed and interpreted their responses on hundreds of issues. In an industry where nothing stands still, quality market intelligence is essential and Australian health care is no exception. Community perception of the overall quality of health care in Australia continues to remain at its highest levels, household budgets are constrained, and respondents’ ambivalence in the need to be treated in a private hospital has a widespread impact on the future of the private health insurance industry. Health Care and Insurance Australia understands what really matters, and what this means to the industry at large.

If your strategic planning demands knowledge of Australian health consumers' opinions and behaviour on key health care and health insurance issues, and experiences in our public and private hospitals, this comprehensive survey-based report provides an invaluable source of user-friendly information at a fraction of the cost of a self-commissioned survey.